Frequently Asked Questions

Of sure you can. It’s enough to send a written communication which undo the online authorization form. In this regard, a charge return will be levied for sending out paper invoices.

You can pay your LPG’s invoices by cash on delivery benefitting from an additional discount or by debit/credit card as well, where the service is currently available.In case of deferred payment, you can pay by direct debit, cash order and/or giro slip. You can always forward a bank transfer to our current account: Iban IT67V 05387 24201 000000009355 Banca Popolare Emilia Romagna Ag. Rimini

You can communicate the gas meter reading not later than the 15th of each month, with the exception of actual reading months (you can find it, on your invoice under the term “personal communications”).


You can communicate the reading by calling the free-phone number: 800 254 966 not later than the dates written on the back side of your invoice under the term “personal communications”.

In order to set up a direct debit you have to full fill the proper form. Private customers can use the SDD CORE; whereas, companies can use the SDD B2B form.

On the top of gas meter invoices the caption you can refer to is: Your user number is: 109 00 000000 000
Instead, on the top of tank invoices there’s a five-six digit number near the company name