English
In this case, we invite you to send us a fax to: +39 0541.675474 or an email to: info@vulcangas.com with the correct data, as soon as possible
In order to estimate the economic feasibility of that change, you are invited to call your sales agent.
We don’t accept any cancellation or change by phone call. We invite you to send a written communication declaring the cancellation with all successor’s data, which has to be signed by both the former holder and the successor, if possible.
Of sure you can. It’s enough to send a written communication which undo the online authorization form. In this regard, a charge return will be levied for sending out paper invoices.
You can receive the e-invoice by fullfilling the online authorization form.
In order to avoid a reminder letter we invite you to send us the reciept of payment by fax or a scan by email at: info@vulcangas.com
We invite to send us the reciept of payment by fax or a scan by email at: info@vulcangas.com
In order to estimate the deffered payment feasibility, you are invited to call your sales agent.
You can pay your LPG’s invoices by cash on delivery benefitting from an additional discount or by debit/credit card as well, where the service is currently available.In case of deferred payment, you can pay by direct debit, cash order and/or giro slip. You can always forward a bank transfer to our current account: Iban IT67V 05387 24201 000000009355 Banca Popolare Emilia Romagna Ag. Rimini
You can identify your gas meter by the identification number
You can identify the gas meter’s consumption thanks to the black numbers on the left side of the indicator device.
You can communicate the gas meter reading not later than the 15th of each month, with the exception of actual reading months (you can find it, on your invoice under the term “personal communications”).
It’s convenient because you’ll only pay the real consumption avoiding the overestimation of supposed invoices.
You need your costumer code
You can communicate the reading by calling the free-phone number: 800 254 966 not later than the dates written on the back side of your invoice under the term “personal communications”.
In order to set up a direct debit you have to full fill the proper form. Private customers can use the SDD CORE; whereas, companies can use the SDD B2B form.
Yes, you can do it. You have to fill both the top of the SDD form and the two lines above the signature with the gas holder data.
On the top of gas meter invoices the caption you can refer to is: Your user number is: 109 00 000000 000
Instead, on the top of tank invoices there’s a five-six digit number near the company name
To place your orders, you can call your branch by phone, mail or fax.
To place your orders you need your customer code or the the name to whom we should address the invoice.
To become our customer you just have to call our offices on weekdays from 8.30 am till 6.00 pm at: +39 0541/675252. Our operators are always available for any kind of commercial transaction.